Booking Process

Cancellation/ refund Policy

Booking Process

1) Email or call to request a quote

2) Discuss details

3) Place booking

4) An invoice will be emailed with payment details

5) A deposit is required to secure your booking time slot

6) An email will be sent with booking details and driver details for your booking up to 2 days prior to your booking.

Payment Options

Cancellation/ refund Policy

Booking Process

This can be paid in cash, direct deposit into our account or via credit card online via the invoice or over the phone.We accept Visa, Mastercard or Amex .

There are no credit card facilities in the buses.

The balance is payable at least 1 day prior to travel.

If you are using a credit card to pay the balance, this needs to be paid on the last business day before travel.

Cancellation/ refund Policy

No deposit refund if cancellation is up to 48 hours prior to booking date.
A 50% of the deposit is refundable if cancellation is made 7 days or more prior to booking date.
Refund will be paid via bank deposit or card refund (minus surcharge fee applicable)

Under the consumer guarantees, a consumer isn’t entitled to a refund or replacement if they change their mind or miss the travel service due to no fault of the travel service provider , example heavy traffic to destination, or late departure from Pickup point.

Airport Booking Policy

Customer Satisfaction is Our Top Priority

Cancellation/ refund Policy

Booking Information Required:

Passenger name and contact details.
Flight information (flight number, arrival/departure time).
Number of passengers and luggage details.
Any special requirements (e.g., child seats, accessibility needs).

Advance Booking

Transport should be booked at least 7-14 days in advance to ensure availability.
Last-minute bookings may be accommodated but are subject to availability.

Passenger Responsibilities

Passengers must be ready at the designated pickup location before the scheduled departure time.
It is the passenger's responsibility to ensure that flight information and date is accurate at the time of booking.
Agree to the booking time advised for pickup to ensure enough time to arrive at the airport to avoid missed flights.
Passengers must contact us directly to request any changes to an existing booking , change in dates or flight details or delays.
Under the consumer guarantees, a consumer isn’t entitled to a refund or replacement if they change their mind or miss the travel service due to no fault of the travel service provider , example heavy traffic to destination, or late departure from Pickup point.

Customer Satisfaction is Our Top Priority

At Vics Maxi Transport, customer satisfaction is our top priority. We strive to provide you with the best possible transportation experience, and we're always looking for ways to improve our services. If for any reason you're not satisfied with our services, please let us know, and we'll do everything we can to make it right.

Booking Policy

**Effective Date:** September 2024

Vic's Maxi Transport (referred to as "we," "us," or "our") is committed to protecting the privacy of our customers and users (referred to as "you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

**1. Information We Collect**

We may collect the following types of personal information about you:

- **Contact information**: Name, email address, phone number, postal address

- **Travel information**: Booking details, travel itineraries

- **Payment information**: Credit card details and billing information (processed through secure third-party services)

- **Identification information**: Driver’s license number or other identification for verification purposes

- **Usage data**: Information on how you use our website and services

**2. How We Collect Your Information**

We may collect personal information from you directly when you:

- Book a service through our website

- Communicate with us via phone, email, or other means

- Participate in surveys or promotions

We may also collect information automatically, such as:

- Cookies and tracking technologies when you visit our website

- IP address and device information

**3. Purpose of Collecting Information**

We use your personal information for the following purposes:

- To provide and maintain our services

- To process bookings and handle payments

- To communicate with you regarding your bookings and inquiries

- To improve our services and website

- To comply with legal obligations and protect our rights

**4. Disclosure of Your Information**

We may disclose your personal information to:

- Service providers who assist us in operating our business (e.g., payment processors, customer service providers)

- Legal and regulatory authorities as required by law

- Third parties in connection with a business sale or merger

**5. Data Security**

We take the security of your personal information seriously and implement reasonable precautions to protect it from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure.

**6. Your Rights**

You have the right to:

- Access the personal information we hold about you

- Request correction of any inaccurate or incomplete information

- Request deletion of your personal information in certain circumstances

- Withdraw consent for the use of your personal information

To exercise these rights, please contact us using the details below.

**7. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

**8. Contact Us**

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Vic's Maxi Transport

Booking Process

Cancellation/ refund Policy

Booking Process

Payment Options

Cancellation/ refund Policy

Booking Process

Cancellation/ refund Policy

Cancellation/ refund Policy

Cancellation/ refund Policy

Airport Booking Policy

Customer Satisfaction is Our Top Priority

Cancellation/ refund Policy

Customer Satisfaction is Our Top Priority

Customer Satisfaction is Our Top Priority

Customer Satisfaction is Our Top Priority

Booking Policy

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